The renovation contractor you hire will be spending a lot of time in your home, so you will want this company’s project manager, site supervisor and crews to be friendly, efficient, honest and respectful of your home and family. This is especially important if you plan on living in the home while the work is being done. With that in mind, be sure to check all credentials to confirm that all claims being made can be backed up. Eg. – Municipal & Provincial Licensing, BBB Member In Good Standing, Customer & Trade References, Insurance Coverage, Warranty Program, Builder’s Association Membership and Renomark Program.
Now, let’s say you plan on requesting Bids based on your plans/specs. Ask for “line-item” product & service descriptions and related pricing. This “cost-plus” Agreement will be the most transparent, allowing you to assess all detail, including the amount of the Builder’s Fee. Although you may feel that a “fixed-fee” Agreement will give you more financial certainty, you will likely see no pricing detail, other than an “allowance” list for product choices. Proposals – One contractor may submit a high Bid (do they really want your job?), one may come in low (low Bidders sign more work, but often end up with unhappy customers, for an assortment of reasons, especially cost over-runs), then another may fall somewhere in the middle. Ideally, you want all Bids to “cluster” fairly tight together, usually confirming that your specs are being interpreted consistently. Bid detail should be examined closely to ensure that no one is missing anything.
Once hired, your preferred contractor should prepare a detailed schedule, a “decision-point” list to guide the timing of your product choices and a logistics plan for regular site meetings, family comfort & safety and the all-important mess-control! How best to do your share in this partnership? See our next FIVE KEYS installment – MANAGE YOUR HOUSEHOLD.